Order detail page
On this page we will dive into the order details overview page.
Order details
To view all the details of an order, you can click the order Number ID of a specific order. The resulting page will show the order details (see image 3). On this page you will find the following information of the order:
Channel of the order
Shipping method
Payment method
Customer details
Ancillaries
Order lines
In the following paragraphs you can learn more about the functionalities available on the order detail page.
How to add notes
When opening an order there is the functionality to add a note. To do this, scroll down to the section “Ancillaries”. Here you can find the first tab called “Notes” (see image 4). When clicking the Notes tab, you will find a text field where you can submit your notes to an order.
Shipping method: Track & Trace
On the order “Ancillaries” section you will find more information on the shipping method of the order. Once the order is processed and marked shipped in the ERP, ORP will change the order status into ‘shipped’.
When track & trace is used to ship the parcel, you will notice a link under the “Shipments” tab (image 5). This link will open a new page in your browser with carrier track and trace page information of the order.
Anonymize an Order
On request of a customer and part of the General Data Protection Regulation it is possible to remove the customer’s data with the Anonymize order button in OMS. By clicking the button you will see a pop up appear to confirm. As mentioned in the pop up, this action can not be undone and will impact all orders placed with the used email address. Note: This action can only be performed by an user with Admin rights. (image 6)
Creating a refund
To learn all about creating refunds in the OMS please refer to the following section https://wolfpack-dcs.atlassian.net/wiki/spaces/EH/pages/1982234652
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