Checking tickets in the portal

In the portal you can get an overview of your tickets. The list is to be accessed by the upper right button in the portal screen with the label ‘Requests’. If clicked, a drop down list appears with three filter options:

Created by me > Tickets with yourself as Reporter (meaning also the tickets which were logged ‘on your behalf’)
Approvals > All current approvals within your organization
All > All tickets within your organization

When you selected your choice, a list will appear in the center of the page. Above that list you also can refine your search or filters. You can:

Search on text in Description
Filter on Status
Filter on Reporter
Filter on Type

For the Status we refer to the section about the statuses. Reporter could be everyone who is able to report tickets for your organization. The Type is a characteristic of the tickets which indicates on which subject the tickets is created. This is updated by the support team and he following Types are set:

Type	Description

Type	Description
A price related issue	Ticket about issues with the prices of the products
All/other questions	All tickets with general questions
Emailed request	Automated ticket from an email to support@wolfpack-dcs.com
A stock related issue	Ticket about stock issues within the service
An order related issue	Ticket about issues with orders
A product related issue	Ticket about issues with the products (excl prices or stock)
Question	General question
Report an incident	First Type by creating request / incident
Task	Ticket based on recurring Task (internal follow-up or reminder)
Feature development	Ticket for feature development but was not able to move to the correct board
A system/config issue	Ticket with a issue about any system/config setting

The Types in green are the ones which are used in general for the support tickets. These Types are mainly for reporting purposes.

If you are missing any tickets in the portal, please reach out to the support manager.