In the portal you can get an overview of your tickets. The list is to be accessed by the upper right button in the portal screen with the label ‘Requests’. If clicked, a drop down list appears with three filter options:
Created by me > Tickets with yourself as Reporter (meaning also the ones tickets which were logged ‘on your behalf’)
Approvals > All current approvals within your organization
All > All tickets within your organization
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For the Status we refer to the section about the statuses. Reporter could be everyone who is able to report tickets for your organization. The Type is a characteristic of the tickets which indicates on which subject the tickets is created. This is updated by the support team and he following Types are set:
Type | Description |
|---|---|
A price related issue | Ticket about issues with the prices of the products |
All/other questions | All tickets with general questions |
Emailed request | Automated ticket from an email to support@wolfpack-dcs.com |
A stock related issue | Ticket about stock issues within the service |
An order related issue | Ticket about issues with orders |
A product related issue | Ticket about issues with the products (excl prices or stock) |
Question | General question |
Report an incident | First Type by creating request / incident |
Task | Ticket based on recurring Task (internal follow-up or reminder) |
Feature development | Ticket for feature development but was not able to move to the correct board |
A system/config issue | Ticket with a issue about any system/config setting |
The Types in green are the ones which are used in general for the support tickets. These Types are mainly for reporting purposes.
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