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Status | Description |
|---|---|
To Do | First status after creation. Needs to be picked-up by our support team |
In Progress | Support team is busy working on investigating or resolving the issue |
IP - Internal | Support team is having an internal discussion on how to proceed with ticket |
Waiting for customer feedback | You are requested for input or feedback on the ticket/comment. Note: a ticket remains in ‘Waiting for customer feedback’ over status longer than three weeks (21 days) will be automatically closed and the Reporter will be notified |
Feedback | Automated status (following 'Waiting for customer feedback') when a comment has been entered by the Reporter |
Planned | There are currently no resources in support team to actively pick up the ticket, and therefor planned in the pipeline |
Code review | A code-fix is done and needs to be verified within the team |
Development | The fix is ready to test on Development environment (not ORP) |
Approve on STG | Solution is deployed to staging and can be tested by user |
Planned for deployment | If fix is approved on staging, the ticket is ready for deployment to live/production. |
Customer Approval | Reporter needs to confirm the fix is correct on live/production |
Ok & Closed | Ticket is on live/production and approved by reporter (Done) |
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